FREQUENTLY ASKED QUESTIONS
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Columbia Utilities is a family owned and operated energy supply company (ESCO) that supplies electricity, gas, and oil in New York. Our family has been in the energy business for over 75 years, and we dedicate ourselves to providing quality service, customer satisfaction and dependable energy.
An ESCO is an Energy Service Company, or a Third Party Supplier of energy.
In a regulated energy market, the state governs all energy providing processes including pricing, with only the local utility able to sell directly to consumers. Therefore, consumers have no choice of an energy provider.
In a deregulated energy market, energy supply companies (ESCOs) like Columbia Utilities provide customers with more options for their energy needs beyond their utility company. The goal of deregulation is to increase the number of companies providing services in order to create more choice for the energy consumer.
Columbia Utilities supplies the gas and/or electricity at competitive rates. The Utility delivers the energy that Columbia Utilities provides, maintains the system of wires and pipes, reads the meter, and responds to emergencies.
Unlike other energy supply companies, Columbia Utilities is a family owned and operated company. Because our family has been in the energy business for over 75 years, far longer than any other ESCO, we understand the importance of maintaining our relationship with each and every customer. We treat our customers like family, not another number, and provide them with quality, personal service they deserve.
All you have to do is select Columbia Utilities as your energy supplier. We will work directly with the local utility company to set up the energy supply.
Nothing. We do not charge any fees to become a customer of Columbia Utilities.
No, you do not need to contact your Utility. We take care of all the processing and notifying the Utility of your intent to switch service to Columbia Utilities.
No, the Utility has no problem with energy deregulation. Many utilities even encourage customers to switch to an ESCO like Columbia Utilities.
In New York, it will take approximately 30-60 days for you to receive your first bill from the Utility with Columbia Utilities as the supplier, depending on your Utility’s billing cycle.
No, when you switch to Columbia Utilities for your energy, there is no disruption of service, just a seamless transition.
No, you continue to use your meter as is, and your local utility will continue to read it every month.
No, you will continue to receive only one invoice from the Utility that combines both Columbia Utilities’ and the Utility’s services each month.
We offer month-to-month service plans with no long-term contract.
Please contact us and we’re glad to answer any of your questions regarding your energy supply bill.
In the case of an emergency, dial 911 first. If there is any urgent problem with your service, contact your utility immediately. The emergency phone numbers are on each bill you receive from the utility.
We sincerely value your happiness and work hard to ensure that you are satisfied with our service. If you are not completely satisfied, you can cancel anytime. We have no long-term contracts or cancellation fees with our service. Please note: Depending on your meter read and your utility, it may take up to two months to return to utility service after canceling with Columbia Utilities.
With a variable price plan, the month-to-month pricing of your energy supply depends on the value of the energy we provide, which can fluctuate daily.
Please contact us if you need any further assistance.