FREQUENTLY ASKED QUESTIONS

Do you have any questions for us? Get fast answers to most of your questions.  If you still can’t find what you are looking for, be sure to contact us by email or call us toll-free at (877) 726-5862. An agent is standing by to assist you.

What is Columbia Utilities?

Columbia Utilities is a family owned and operated energy supply company (ESCO) that supplies electricity, gas, and oil in New York. Our family has been in the energy business for over 75 years, and we dedicate ourselves to providing quality service, customer satisfaction and dependable energy.

What is an ESCO?

An ESCO is an Energy Service Company, or a Third Party Supplier of energy.

What is a regulated energy market?

In a regulated energy market, the state governs all energy providing processes including pricing, with only the local utility able to sell directly to consumers. Therefore, consumers have no choice of an energy provider.

What is a deregulated energy market?

In a deregulated energy market, energy supply companies (ESCOs) like Columbia Utilities provide customers with more options for their energy needs beyond their utility company. The goal of deregulation is to increase the number of companies providing services in order to create more choice for the energy consumer.

What is the difference between Columbia Utilities and the Utility?

Columbia Utilities supplies the gas and/or electricity at competitive rates. The Utility delivers the energy that Columbia Utilities provides, maintains the system of wires and pipes, reads the meter, and responds to emergencies.

What sets Columbia Utilities apart from other ESCOs?

Unlike other energy supply companies, Columbia Utilities is a family owned and operated company. Because our family has been in the energy business for over 75 years, far longer than any other ESCO, we understand the importance of maintaining our relationship with each and every customer. We treat our customers like family, not another number, and provide them with quality, personal service they deserve.

How do I sign up for Columbia Utilities?

All you have to do is select Columbia Utilities as your energy supplier. We will work directly with the local utility company to set up the energy supply.

How much does it cost to switch to Columbia Utilities?

Nothing. We do not charge any fees to become a customer of Columbia Utilities.

If I switch to Columbia Utilities, do I need to inform my Utility?

No, you do not need to contact your Utility. We take care of all the processing and notifying the Utility of your intent to switch service to Columbia Utilities.

If I switch to Columbia Utilities, will the Utility be upset?

No, the Utility has no problem with energy deregulation. Many utilities even encourage customers to switch to an ESCO like Columbia Utilities.

How long will it take to receive my first bill from Columbia Utilities?

In New York, it will take approximately 30-60 days for you to receive your first bill from the Utility with Columbia Utilities as the supplier, depending on your Utility’s billing cycle.

Will there be any disruption of service?

No, when you switch to Columbia Utilities for your energy, there is no disruption of service, just a seamless transition.

Do I need to get any new equipment?

No, you continue to use your meter as is, and your local utility will continue to read it every month.

Will I receive two bills (one for energy supply and one for delivery)?

No, you will continue to receive only one invoice from the Utility that combines both Columbia Utilities’ and the Utility’s services each month.

How long is my contract with Columbia Utilities?

We offer month-to-month service plans with no long-term contract.

Who do I contact if I have questions about my energy supply bill?

Please contact us and we’re glad to answer any of your questions regarding your energy supply bill.

Who do I contact if there is any sort of urgent problem with my service?

In the case of an emergency, dial 911 first. If there is any urgent problem with your service, contact your utility immediately. The emergency phone numbers are on each bill you receive from the utility.

Will I be charged if I want to cancel my service?

We sincerely value your happiness and work hard to ensure that you are satisfied with our service. If you are not completely satisfied, you can cancel anytime. We have no long-term contracts or cancellation fees with our service. Please note: Depending on your meter read and your utility, it may take up to two months to return to utility service after canceling with Columbia Utilities.

Why is the pricing for my energy different this month than it was last month?

With a variable price plan, the month-to-month pricing of your energy supply depends on the value of the energy we provide, which can fluctuate daily.

Please contact us if you need any further assistance.

COMMON QUESTIONS