ABOUT US

Columbia Utilities is a family owned and operated energy supply company offering electricity and natural gas throughout New York State. Established in Brooklyn in 1938, Columbia Utilities was created to provide fuel oil with quality service to New York City residents and businesses. Three generations later, the same family continues to own and operate the company and has expanded to offer electricity and natural gas services to just about all of New York State.

We treat you like family®

We treat our customers like family, not a number. Our personalized service, knowledgeable staff, and dependable energy ensure you have a viable choice for your energy needs.

Quality service is our #1 priority

At Columbia Utilities, we treat our customers like family, not another number. We strive to have one of the quickest response times in the industry. No customer should have to wait long to speak to a specialist. So when you call, you will always speak to a live, knowledgeable, and friendly customer service specialist, who is trained to provide the highest quality service.

We value our relationship with you

Because our family has been in the energy business for over 75 years, we understand the importance of maintaining good relationships with each and every customer. The satisfaction of our customers directly impacts the success of our business, so we work hard to ensure that every customer is completely satisfied with our service.

ENERGY DEREGULATION 101

Never heard of energy deregulation before? Didn’t even know that the energy market can be regulated or deregulated? Don’t worry! Here is a simple explanation that will demystify deregulation.

In a regulated market, only one local company, normally referred to as the utility, can provide both the electricity or natural gas delivered to you and the infrastructure used to deliver energy such as poles and wires. In other words, the utility sets the price for electricity and natural gas supply, giving the consumers no choice when it comes to their energy provider.

However, in a deregulated market, the utility still owns the infrastructure and is still responsible for delivering energy to your home, but competing third-party energy supply companies (ESCOs) are allowed to buy and sell electricity or gas to you directly. The goal of deregulation is to offer consumers with greater choice over their energy-plan options by increasing the number of companies in the energy supply market.

The great thing about deregulation is that it gives consumers the power to choose their supplier. If you switch to an ESCO like Columbia Utilities, there is no disruption of service, and you will continue to receive one invoice from the utility. However, if you have an emergency such as a power outage, you should call 911 and your utility.

Generation Plant

Generation companies produce the Electricity and Natural Gas

Your Provider

Supplier/ESCO purchase Electricity and Natural Gas

Local Utility

Utilities transmit and deliver electricity to customers

Consumers

End-user energy customers residntential and commercial